Billing and Refund Policy
E2E Networks only charges you for the services consumed. The billing and refund policy terms are based on if the services are provisioned via the self-service portal, if the services are provisioned manually, or if it is software deployed on the compute nodes.
Services Provisioned Via Self-Service Portal
The cloud services consumed via https://myaccount.e2enetworks.com have post-paid billing that is done at the beginning of next month. If you find any discrepancy in the automatically generated invoice, we offer a manual credit note for the same.
Services Provisioned Manually
All instances are provisioned and de-provisioned by us as per your request via email/phone to our Support team. The de-provisioning requests can not be clubbed together with other requests or conditions that can delay the de-provisioning date.
The billing period for services includes the day of provisioning and the day of de-provisioning and all the days in between these two dates. Virtual Compute Nodes are billed in advance as per monthly billing cycle (unless you specifically requested for a longer billing cycle).
If you request for de-provisioning any manually provisioned service before the end of its billing cycle, the remaining amount charged in advance is refunded in full minus any payment gateway transaction charges. Alternatively, if you continue to have other services that are still in the provisioned state, the remaining amount is adjusted in the next billing cycle.
On provisioning or de-provisioning services on your request, an email is sent to your listed billing and technical contacts in our records with an estimate number (unless it is an official website listed SKU or you have pricing books shared with you) available in your Zoho invoice portal.
Software Deployed on Compute Nodes
This service is billed for the entire calendar month and is not eligible for refunds.
You can email our Finance Team at firstname.lastname@example.org with the details of services invoiced beyond provisioning date. After issuing appropriate credit notes or credit line items in invoice for services billed beyond de-provisioning dates, the Finance Team issues refunds via Cheque/NEFT/payment gateway/ or adjustments in next invoice. Note that the transaction fees charged by payment gateways is not refunded.