Pricing

No. Unless you buy a backup plan from us we don’t backup anything.

That is a super-bad idea. If your machine gets corrupted or destroyed due to any reason then these backups are lost as well. This is worse than having no backups at all as it gives you false sense of security and when there is a catastrophe from which data is recoverable it takes far more time to recover data than from a machine which is not used as a version control system.

While mirrored RAID setups are present on all the servers and it can protect against failure of 1 disk at a time but it won’t protect against the following scenarios :-
1. Corruption of data due to a security compromise on the machine
2. Accidental deletion or corruption of data by someone in your team with access to your primary data stores and database ( say via phpmyadmin )
3. A catastrophic hardware failure due to which two or more disks get damaged at the same time, this can make even a RAID-10 un-recoverable.
Incase of a data loss event or hardware failure while we’ll try our best to retrieve your data from failed hardware. Unless you have signed up for a backup plan from us, our responsibility is limited to provide you with equivalent server configuration as soon as possible and if you are maintaining your own backups then help restore them to your server.

You can buy a backup plan at E2E Networks from the plans listed on our website. Alternatively, you can also choose from 3rd party dedicated backup services like Tarsnap, Barracuda, Rackspace , Zmanda Cloud Backup where you can set up offsite backup for your data.

At E2E, we offer you a CDP (Continuous Data Protection) backup plans which backup your entire server minus excluded directories as per a backup schedule.
Using CDP, we take a snapshot of the entire filesystem onto the backup server in highly compressed CDP disksafe format. When the CDP agent is run for the first time, it does a complete sync of the system.
Each new backup is incremental for the changes made to your server between current backup and last backup thus speeding up the process and decreasing the load which occurs due to the backup process running on the server.

The CDP agent runs on each server you need backed up, if a scheduled backup doesn’t run for any reason the backups fail and the support team at E2E is intimated about the same.
The database backup agent which is a part of CDP agent requires full Administrative access to the database servers ( e.g. MS SQL, MySQL ). If you change the database administrative access without sharing it with E2E Networks via support ticket mentioning that this needs to be fixed on the backup process the database won’t be backed up via CDP Backup plans.
R1soft agent (cdp-agent) running on the server should not be turned off for any reason.
Incase we find that the CDP backup agent has been turned off by a customer repeatedly, then we de-provision the backup plan.

You can ask us to configure the frequency of backup or ask for the access of backup control panel where you can manage your backups.

You can mail at cloud-platform@e2enetworks.com to ask the support team to restore any file/folder of a particular timestamped backup when you need it.

Even with backup plans mentioned above being available, the MTTR may be un-acceptable for your RTB (Run The Business) objectives you have in your mind. For instance an innodb dependent MySQL database only 20GB in size might have a MTTR of 4 hours with the best of breed backup systems in place including CDP. Certain NoSQL type datastores can’t be backed up without taking data dump on the disk periodically and then relying on those data dumps or else risk getting in-consistent and corrupt datastore. The only useful way of having a low MTTR with MySQL is to have a passive instance running with multiple instances of time-delayed replication from the Master DB which can help recover incase of data corruption or accidental deletion.

No.

No. The billing will continue even if you switch off the server as we cannot provide the same server to any other customer. Only when the server is terminated/ deleted, the billing stops.

Yes. We are offering some discounts for annual payments on some plans only. Kindly check Myaccount portal for more details

Kindly check the following link for more information: Billing & Payments

Kindly check the following link for more information: https://www.e2enetworks.com/help/knowledge-base/e2e-networks-payment-options/

Kindly check the following link for more information: Managed Nodes

All the licences provided from Microsoft (e.g. Windows licence, MS-SQL licence etc) are billed on a calendar month basis. This mean that even if any licence is used for one day in any given month, it will be charged for the whole month.

We bill all the servers on a per day basis after the first month of usage. We bill you on a prepaid monthly basis but if you de-provision in between the billing period, we will refund you on a pro rated basis. However, no part of the first month's service fee will be refunded, in case a request to de-provision is received within the first 30 days of using the service.

99.95%.

No. We request our customers to choose from the available options in the public cloud.

It depends on the various parameters including the CPU, RAM, applications, and so on. You can test the servers by sending an email to sales@e2enetworks.com for a free trial

No. In highly exceptional cases, if your setup demands high and dedicated bandwidth, it is provided for an additional cost.

Yes.

You can host multiple sites depending upon resources like allocated disk space and memory in the Cloud server plan

Once the payment is done from Myaccount portal, customer can launch the server. Usually it takes 5-10 minutes to get the server credentials via email

Our Cloud is hosted out of Netmagic's NOIDA datacenter.

The datacenter building has following characteristics:

Firm concrete building
Raised Floor Load Bearing Capacity: 1,000 kgs/sq.mt. minimum

You can only upgrade your Cloud server plans within the the particular series your plan lies in. There are no custom upgrade or downgrade for hard disk space, vCPUs or RAM.
The change in Cloud server plan can be done upon a reboot, with a maximum downtime of 20 mins in order to ensure everything is working fine. The change in plan can be requested to our support team via a support ticket. Please mail to cloud-platform@e2enetworks with following information:

IP of the server
Current plan
Plan to be upgraded to
Downtime of 20 mins (between 10am to 10pm)

Following are the security measures taken at the data center for the safety of data and servers:

Camera: CCTV surveillance cameras
Security Guards: 24x7 on-site security presence
Building Access: Photo ID required
Room Access: Access card and biometric authentication

Yes, mirrored RAID-10 or RAID-1 setups are present on all servers to protect against failure of 1 disk at a time.

No. All our cloud instances are self-managed by default. We provide basic platform support with ‘no hands to keyboard’ approach.

You can ping our website https://www.e2enetworks.com/ to check the latency.
You can also download testfiles from https://www.e2enetworks.com/speed-test/ to check the download speed you get at your location.

Yes, E2E Networks only offers Self Managed servers. Self Managed servers are servers in which E2E Networks does not provide any maintenance, management and support. These servers are managed entirely by the customers. The only thing that E2E Networks is responsible for is server and network uptime. Security inside the virtual machine, monitoring of resources in the virtual machine and Backup of data is customer's responsibility. Customers with technological savvy team and experience should consider self-managed servers

Yes, every Cloud server has one static public IP and one private IP by default. The price of this static public IP is included in the server price

Customers can reserve the static public IP of the server before deleting it. This reserved IP can be attached to any other running public cloud server as an addon-IP. There are separate charges for reserved IP's.

Yes, customers can detach public IP address from the running cloud server. But, in that case, server cannot be accessed via public network. In future, customer can attach addon reserved IP to the server to get the internet connectivity but customer has to pay separate charges for the addon reserved IP along with the server price