IT Support Engineer
The IT Support Engineer is responsible for providing technical support, troubleshooting, and maintenance of Desktop, Laptop, software, networks, and IT systems within the organization. The role involves ensuring smooth operations, resolving user systems hardware and software issues.
Job Responsibilities
Key Responsibilities
● Provide first-line and second-line support to end-users for hardware, software, and
network-related issues.
● Install, configure, and maintain operating systems, applications, and IT equipment
(desktops, laptops, printers, devices, etc.).
● Troubleshoot system and network problems, diagnosing and solving hardware or
software faults.
● Manage user accounts, permissions, and access rights in systems such as email, and
other enterprise platforms.
● Ensure timely resolution of support tickets via helpdesk systems in accordance with
defined SLAs.
● Perform regular maintenance, updates, and patches on IT systems and applications.
● Monitor and maintain LAN/WAN, internet connectivity, firewalls, and VPN access.
● Assist with IT asset management, inventory tracking, and procurement of
hardware/software.
● Provide training and guidance to staff on IT best practices, security awareness, and
effective system usage.
● Ensure IT security and compliance policies are followed, including antivirus, backup,
and data protection procedures.
● Document IT processes, incidents, and solutions for knowledge base and reporting
purposes.
● Collaborate with vendors, service providers, and internal teams to resolve technical
issues.
Required Skills & Qualifications
● Bachelor’s degree in Computer Science, Information Technology, or a related field.
● Proven experience as IT Support Engineer, Technical Support Specialist, or similar
role.
● Strong knowledge of Windows/Linux/macOS operating systems, Microsoft 365, and
common business applications.
● Hands-on experience with networking technologies (DNS, DHCP, VPN, firewalls,
switches, and routers).
● Good understanding of IT security practices, antivirus solutions, and data
backup/recovery.
● Excellent problem-solving and analytical skills.
● Strong communication, interpersonal, and customer service skills.
● Ability to work independently as well as in a team environment.
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About E2E Networks
E2E Networks is the leading hyperscaler from India with focus on scalable Cloud GPU infrastructure, listed on the National Stock Exchange (NSE). The company is popular for providing accelerated cloud computing solutions, including cutting-edge Cloud GPUs like NVIDIA A100 GPUs and DGX Super Computing on the Cloud, making it the sole provider of advanced Cloud GPU capabilities in India.
E2E Networks Cloud computing solutions are built on the principles of affordability, assistance, accessibility, accommodative, and Atma Nirbhar Bharat (self-reliant India), which are collectively referred to as the 5As of E2E Cloud. The company has been instrumental in helping India become self-reliant in the cloud infrastructure by offering a true public cloud platform that is multi-region, smart dedicated compute, and designed to cater to the unique needs of Higher Education and Research, Enterprises businesses and next generation of AI/ML startups in the country.
Our platform has further strengthened its position as the leading accelerated computing cloud platform from India by demonstrating its capabilities in the Al/ML, NLP, Computer Vision and Generative AI on its Cloud GPU and DGX platforms. The company has well earned its reputation as a trusted and reliable partner of choice for Higher Education and Research Institutions, Enterprises and AI/ML startups in India as well as globally.
E2E Networks was amongst the first few providers out of India providing contactless computing with low latency. The company's advanced Cloud Computing solutions, including Cloud GPUs like NVIDIA H200 & H100 are aimed at helping India rise as an AI/ML superpower transforming Higher Education, Research and Enterprises across industry and academia..