Sentiment Analysis: Analysis, Applications & Tools

June 24, 2022

Sentiment analysis is a natural language processing (NLP) technique for determining the positivity, negativity, or neutrality of data. Sentiment analysis is frequently used on textual data to assist organizations in tracking brand and product sentiment in consumer feedback and better understanding customer demands. 

Here, we will be discussing- What sentiment analysis is? How to conduct it? Its applications? What tools can you use to do it? 

Table of Content:

  1. What is Sentiment Analysis?
  2. How to conduct sentiment analysis?
  3. Application of Sentiment Analysis:
  4. Conclusion:

What is Sentiment Analysis?

Sentiment analysis is text mining that recognizes and extracts subjective information from the source material, allowing a company to determine the social sentiment of its service, brand, and product while monitoring online conversations. In most cases, however, social media stream analysis is limited to count-based metrics and basic sentiment analysis. This is analogous to only scraping the surface and missing out on those high-value ideas that are just waiting to be found. So, what can a company do to take advantage of the low-hanging fruit?

In sentiment analysis, you may examine text at varying degrees of depth, depending on your objectives. You might, for example, use the average emotional tone of a bunch of reviews to figure out what proportion of people enjoyed your new apparel line. If you want to discover what visitors like and hate about a certain garment and why, or whether they compare it to comparable goods from other companies, you'll need to examine each review phrase for specific elements and keyword usage. Two forms of analysis can be utilized, depending on the scale: coarse-grained and fine-grained. A sentiment can be defined on a document or phrase level using coarse-grained analysis. You can also extract a sentiment in each sentence part via fine-grained analysis.

How to conduct sentiment analysis? 

Sentiment analysis methods and technologies enable you to examine your operations from the perspective of your customers. But how can you get such information out of user-generated data? 

To begin, compile all relevant brand references into a single document. Consider your selection criteria: should these references be restricted in time, utilize just one language, or originate from a specified area, for example- The data must next be prepared for analysis, which includes reading it, removing any non-textual content, correcting grammar errors or typos, and removing all irrelevant items such as information about reviewers, among other things. We can evaluate and extract sentiment from data once it has been prepared. Because dozens, if not hundreds of thousands, of mentions may need to be analyzed, the ideal approach is to use software to automate this time-consuming task. Using commercially available tools and APIs. Various customer experience software gathers input from a variety of sources, provides real-time notifications on mentions, analyzes text, and visualizes the results.

Sentiment analysis is a function of text analysis platforms and tools, and it is merged with AI software that analyses text data to help you rapidly discover how people feel about your brand, product, or service. Sentiment analysis solutions function by automatically identifying the emotion, tone, and urgency in online chats and assigning them a positive, negative, or neutral tag, allowing you to prioritize consumer inquiries. Brandwatch, Lexalytics, Social Searcher, MeaningCloud, Talkwalker, Quick Search, and Rosette are just a handful of the sentiment analysis tools accessible.

Application of Sentiment Analysis:

Customers contact organizations in a variety of ways that make it difficult for employees to remain on top of everything. However, using sentiment analysis software, you may automatically sort your data as it enters your help desk. Let's look at some of the most common sentiment analysis applications:

  1. Social media monitoring: Because they're uninvited, social media posts can contain some of the most candid thoughts on your products, services, and enterprises. You can sift through all of that data in minutes with sentiment analysis tools, analyzing individual emotions and general public sentiment on every social site. Sentiment analysis can identify sarcasm, interpret popular chat acronyms (lol, ROFL, etc. ), and rectify common errors such as misspelled and misused words beyond simple definitions.

  1. Customer support: Due to the enormous volume of requests, diversified themes, and many departments within a firm – not to mention the urgency of each particular request – customer service administration poses numerous obstacles. Sentiment analysis using natural language understanding (NLU) scans ordinary human language for meaning, emotion, tone, and more, much like a person would, to comprehend client demands. To prioritize any important concerns, you may automatically handle customer service requests, online chats, phone calls and emails by emotion.

  1. Brand monitoring and reputation management: One of the most common uses of sentiment analysis in the corporate world is brand monitoring. Bad reviews may quickly accumulate on the internet, and the longer you wait to respond, the worse the problem will get. Negative brand references will be promptly alerted to you using sentiment analysis technologies. Not only that, but you can track the image and reputation of your brand over time or at any specific point in time, allowing you to measure your success. Whether you're looking for information about your brand in news stories, blogs, forums, or social media, you can turn that data into useful data and statistics.

  1. Product analysis: Find out what people are saying about a new product soon after it is released, or go through years of comments you may not have seen before. You may utilize aspect-based sentiment analysis to locate only the information you need by searching keywords for a certain product attribute (interface, UX, functionality). Learn how your target audience perceives a product, which aspects of the product need to be enhanced, and what will make your most valued consumers happy. All of this is possible because of sentiment analysis.

  1. Market and competitor research: For market and competition research, use sentiment analysis. Find out who among your rivals is getting favorable press and how your marketing efforts stack up. Examine the positive language your rivals use to communicate with their clients and incorporate some of it into your own brand message and voice guide.

Conclusion-

With technological advancements, the age of gaining useful insights from social media data has come. Sentiment analysis enables companies to make use of vast volumes of unstructured data to better understand their customers' demands and opinions about their brand. 

Online chats are monitored by businesses in order to enhance their products and services and retain their reputation. The research elevates customer service to a new level. Customer service systems use Sentiment Analysis to categorize incoming inquiries by urgency, letting personnel prioritize the most demanding consumers. Sentiment analysis may also be used for workforce analytics.

If you have not considered using sentiment analysis for crunching your user database, then what are you waiting for?

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This is a decorative image for Project Management for AI-ML-DL Projects
June 29, 2022

Project Management for AI-ML-DL Projects

Managing a project properly is one of the factors behind its completion and subsequent success. The same can be said for any artificial intelligence (AI)/machine learning (ML)/deep learning (DL) project. Moreover, efficient management in this segment holds even more prominence as it requires continuous testing before delivering the final product.

An efficient project manager will ensure that there is ample time from the concept to the final product so that a client’s requirements are met without any delays and issues.

How is Project Management Done For AI, ML or DL Projects?

As already established, efficient project management is of great importance in AI/ML/DL projects. So, if you are planning to move into this field as a professional, here are some tips –

  • Identifying the problem-

The first step toward managing an AI project is the identification of the problem. What are we trying to solve or what outcome do we desire? AI is a means to receive the outcome that we desire. Multiple solutions are chosen on which AI solutions are built.

  • Testing whether the solution matches the problem-

After the problem has been identified, then testing the solution is done. We try to find out whether we have chosen the right solution for the problem. At this stage, we can ideally understand how to begin with an artificial intelligence or machine learning or deep learning project. We also need to understand whether customers will pay for this solution to the problem.

AI and ML engineers test this problem-solution fit through various techniques such as the traditional lean approach or the product design sprint. These techniques help us by analysing the solution within the deadline easily.

  • Preparing the data and managing it-

If you have a stable customer base for your AI, ML or DL solutions, then begin the project by collecting data and managing it. We begin by segregating the available data into unstructured and structured forms. It is easy to do the division of data in small and medium companies. It is because the amount of data is less. However, other players who own big businesses have large amounts of data to work on. Data engineers use all the tools and techniques to organise and clean up the data.

  • Choosing the algorithm for the problem-

To keep the blog simple, we will try not to mention the technical side of AI algorithms in the content here. There are different types of algorithms which depend on the type of machine learning technique we employ. If it is the supervised learning model, then the classification helps us in labelling the project and the regression helps us predict the quantity. A data engineer can choose from any of the popular algorithms like the Naïve Bayes classification or the random forest algorithm. If the unsupervised learning model is used, then clustering algorithms are used.

  • Training the algorithm-

For training algorithms, one needs to use various AI techniques, which are done through software developed by programmers. While most of the job is done in Python, nowadays, JavaScript, Java, C++ and Julia are also used. So, a developmental team is set up at this stage. These developers make a minimum threshold that is able to generate the necessary statistics to train the algorithm.  

  • Deployment of the project-

After the project is completed, then we come to its deployment. It can either be deployed on a local server or the Cloud. So, data engineers see if the local GPU or the Cloud GPU are in order. And, then they deploy the code along with the required dashboard to view the analytics.

Final Words-

To sum it up, this is a generic overview of how a project management system should work for AI/ML/DL projects. However, a point to keep in mind here is that this is not a universal process. The particulars will alter according to a specific project. 

Reference Links:

https://www.datacamp.com/blog/how-to-manage-ai-projects-effectively

https://appinventiv.com/blog/ai-project-management/#:~:text=There%20are%20six%20steps%20that,product%20on%20the%20right%20platform.

https://www.datascience-pm.com/manage-ai-projects/

https://community.pmi.org/blog-post/70065/how-can-i-manage-complex-ai-projects-#_=_

This is a decorative image for Top 7 AI & ML start-ups in Telecom Industry in India
June 29, 2022

Top 7 AI & ML start-ups in Telecom Industry in India

With the multiple technological advancements witnessed by India as a country in the last few years, deep learning, machine learning and artificial intelligence have come across as futuristic technologies that will lead to the improved management of data hungry workloads.

 

The availability of artificial intelligence and machine learning in almost all industries today, including the telecom industry in India, has helped change the way of operational management for many existing businesses and startups that are the exclusive service providers in India.

 

In addition to that, the awareness and popularity of cloud GPU servers or other GPU cloud computing mediums have encouraged AI and ML startups in the telecom industry in India to take up their efficiency a notch higher by combining these technologies with cloud computing GPU. Let us look into the 7 AI and ML startups in the telecom industry in India 2022 below.

 

Top AI and ML Startups in Telecom Industry 

With 5G being the top priority for the majority of companies in the telecom industry in India, the importance of providing network affordability for everyone around the country has become the sole mission. Technologies like artificial intelligence and machine learning are the key digital transformation techniques that can change the way networks rotates in the country. The top startups include the following:

Wiom

Founded in 2021, Wiom is a telecom startup using various technologies like deep learning and artificial intelligence to create a blockchain-based working model for internet delivery. It is an affordable scalable model that might incorporate GPU cloud servers in the future when data flow increases. 

TechVantage

As one of the companies that are strongly driven by data and unique state-of-the-art solutions for revenue generation and cost optimization, TechVantage is a startup in the telecom industry that betters the user experiences for leading telecom heroes with improved media generation and reach, using GPU cloud online

Manthan

As one of the strongest performers is the customer analytics solutions, Manthan is a supporting startup in India in the telecom industry. It is an almost business assistant that can help with leveraging deep analytics for improved efficiency. For denser database management, NVIDIA A100 80 GB is one of their top choices. 

NetraDyne

Just as NVIDIA is known as a top GPU cloud provider, NetraDyne can be named as a telecom startup, even if not directly. It aims to use artificial intelligence and machine learning to increase road safety which is also a key concern for the telecom providers, for their field team. It assists with fleet management. 

KeyPoint Tech

This AI- and ML-driven startup is all set to combine various technologies to provide improved technology solutions for all devices and platforms. At present, they do not use any available cloud GPU servers but expect to experiment with GPU cloud computing in the future when data inflow increases.

 

Helpshift

Actively known to resolve customer communication, it is also considered to be a startup in the telecom industry as it facilitates better communication among customers for increased engagement and satisfaction. 

Facilio

An AI startup in Chennai, Facilio is a facility operation and maintenance solution that aims to improve the machine efficiency needed for network tower management, buildings, machines, etc.

 

In conclusion, the telecom industry in India is actively looking to improve the services provided to customers to ensure maximum customer satisfaction. From top-class networking solutions to better management of increasing databases using GPU cloud or other GPU online services to manage data hungry workloads efficiently, AI and MI-enabled solutions have taken the telecom industry by storm. Moreover, with the introduction of artificial intelligence and machine learning in this industry, the scope of innovation and improvement is higher than ever before.

 

 

References

https://www.inventiva.co.in/trends/telecom-startup-funding-inr-30-crore/

https://www.mygreatlearning.com/blog/top-ai-startups-in-india/

This is a decorative image for Top 7 AI Startups in Education Industry
June 29, 2022

Top 7 AI Startups in Education Industry

The evolution of the global education system is an interesting thing to watch. The way this whole sector has transformed in the past decade can make a great case study on how modern technology like artificial intelligence (AI) makes a tangible difference in human life. 

In this evolution, edtech startups have played a pivotal role. And, in this write-up, you will get a chance to learn about some of them. So, read on to explore more.

Top AI Startups in the Education Industry-

Following is a list of education startups that are making a difference in the way this sector is transforming –

  1. Miko

Miko started its operations in 2015 in Mumbai, Maharashtra. Miko has made a companion for children. This companion is a bot which is powered by AI technology. The bot is able to perform an array of functions like talking, responding, educating, providing entertainment, and also understanding a child’s requirements. Additionally, the bot can answer what the child asks. It can also carry out a guided discussion for clarifying any topic to the child. Miko bots are integrated with a companion app which allows parents to control them through their Android and iOS devices. 

  1. iNurture

iNurture was founded in 2005 in Bengaluru, Karnataka. It provides universities assistance with job-oriented UG and PG courses. It offers courses in IT, innovation, marketing leadership, business analytics, financial services, design and new media, and design. One of its popular products is KRACKiN. It is an AI-powered platform which engages students and provides employment with career guidance. 

  1. Verzeo

Verzeo started its operations in 2018 in Bengaluru, Karnataka. It is a platform based on AI and ML. It provides academic programmes involving multi-disciplinary learning that can later culminate in getting an internship. These programmes are in subjects like artificial intelligence, machine learning, digital marketing and robotics.

  1. EnglishEdge 

EnglishEdge was founded in Noida in 2012. EnglishEdge provides courses driven by AI for getting skilled in English. There are several programmes to polish your English skills through courses provided online like professional edge, conversation edge, grammar edge and professional edge. There is also a portable lab for schools using smart classes for teaching the language. 

  1. CollPoll

CollPoll was founded in 2013 in Bengaluru, Karnataka. The platform is mobile- and web-based. CollPoll helps in managing educational institutions. It helps in the management of admission, curriculum, timetable, placement, fees and other features. College or university administrators, faculty and students can share opinions, ideas and information on a central server from their Android and iOS phones.

  1. Thinkster

Thinkster was founded in 2010 in Bengaluru, Karnataka. Thinkster is a program for learning mathematics and it is based on AI. The program is specifically focused on teaching mathematics to K-12 students. Students get a personalised experience as classes are conducted in a one-on-one session with the tutors of mathematics. Teachers can give scores for daily worksheets along with personalised comments for the improvement of students. The platform uses AI to analyse students’ performance. You can access the app through Android and iOS devices.

  1. ByteLearn 

ByteLearn was founded in Noida in 2020. ByteLean is an assistant driven by artificial intelligence which helps mathematics teachers and other coaches to tutor students on its platform. It provides students attention in one-on-one sessions. ByteLearn also helps students with personalised practice sessions.

Key Highlights

  • High demand for AI-powered personalised education, adaptive learning and task automation is steering the market.
  • Several AI segments such as speech and image recognition, machine learning algorithms and natural language processing can radically enhance the learning system with automatic performance assessment, 24x7 tutoring and support and personalised lessons.
  • As per the market reports of P&S Intelligence, the worldwide AI in the education industry has a valuation of $1.1 billion as of 2019.
  • In 2030, it is projected to attain $25.7 billion, indicating a 32.9% CAGR from 2020 to 2030.

Bottom Line

Rising reliability on smart devices, huge spending on AI technologies and edtech and highly developed learning infrastructure are the primary contributors to the growth education sector has witnessed recently. Notably, artificial intelligence in the education sector will expand drastically. However, certain unmapped areas require innovations.

With experienced well-coordinated teams and engaging ideas, AI education startups can achieve great success.

Reference Links:

https://belitsoft.com/custom-elearning-development/ai-in-education/ai-in-edtech

https://www.emergenresearch.com/blog/top-10-leading-companies-in-the-artificial-intelligence-in-education-sector-market

https://xenoss.io/blog/ai-edtech-startups

https://riiid.com/en/about

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