Un-planned network downtime Delhi Zone: 16:00 – 17:00 29 July 2010

There was high CPU utilization at router at our ISP. We notified the ISP of the issue at 4:00 PM as soon as we experienced it.
The network was back for non-bharti routes at around 4:40 PM or so and for Bharti routes by 4:58 PM. It was degraded from 4:00 PM to 4:25 PM and from 4:25 PM to 4:58 PM was completely down till 4:58 PM. This was an un-planned network downtime out of direct control of E2E Networks. While we strive to inform and update our customers but for un-planned network related downtimes our first focus is to follow up with the ISP(s) to get the issue resolved first.