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Suspension & Termination policy incase of non-payment by due date

Suspension & Termination policy incase of non-payment by due date

The payment due date is mentioned on the invoice generated electronically by E2E Networks Limited which is usually generated at the start of the billing cycle to billing contact email ID.

If the payment is NOT received into E2E Networks Limited’s bank account by the due date, 3 reminders are sent via email on billing contact email ID available with our accounts department reminding the service subscriber of the pending payment. Incase there is no response received to the reminders indicating the date by which payment shall be made which is acceptable to E2E Networks Limited & confirmed by an accounts officer via email, the services shall be suspended.

The services once suspended shall attract a service a re-activation fee of Rs. 500 for the first instance of suspension & Rs. 1500 for every other instance since the start of services to the client. The services once suspended shall be re-activated only on receipt of the complete payment outstanding in client’s account as per account books of E2E Networks Limited including re-activation fees applied for removal of suspension.

All communication regarding any delays in payment must be made before the due date of payment or after subsequent reminders are received but before the final reminder.

After suspension of services any hardware rented to a client maybe wiped clean of the data/configurations and re-allocated to another client if the payments are not received within 48 hours of suspension. It may take upto 24 hours for re-activation of services after the confirmation of receipt of the outstanding payment into the bank account of E2E Networks Limited by the accounts team at E2E Networks Limited.