India's Largest NSE Listed Cloud Provider

Refund Policy

Refund Policy

E2E Networks Refund Policy and Provisioning/ De-provisioning Process

E2E Networks only charges you for the services ordered/used. Please email us at billing-support@e2enetworks.com if you find any discrepancies in our invoices within 7 days of receiving it via email. We will verify at our end and offer you a credit note/infra credits and refund the amount wherever required. We may not be able to entertain requests to modify billing after 7 days of sending invoices via email.

Services Provisioned Via Self-Service Portal

The services consumed via https://myaccount.e2enetworks.com have post-paid/pre-paid billing models. If you find any discrepancy in the automatically generated invoice, we offer usually offer a credit note/infra credits/refund for the same after verification at our end.

Services Provisioned Manually

Manual “provisioning”/ “de-provisioning” of services is done as per following process:

  • On your request for fresh/ additional service(s), our Provisioning Team, “provisions” the requested service(s) and sends you a provisioning email mentioning the estimate number (if any) and describing the services provisioned, copied to our Finance Team. Your billing for that/ those service(s) commences from the effective date of provisioning mentioned in the provisioning email.
  • On your request for deleting/ removing any service(s) by emailing cloud-platform@e2enetworks.com ( with no pre-conditions ), our Provisioning Team, “de-provisions” that/ those service(s) and sends you and the finance team, a “de-provisioning mail” ,. We will cease billing for that/ those service(s) from the effective de-provisioning date mentioned in the de-provisioning email which is copied to our Finance team.

PLEASE NOTE:The de-provisioning requests can not be clubbed together with other requests or conditions that can delay the de-provisioning date.

In case our finance team misses accounting for a de-provisioning email and has billed you for the de-provisioned services, we shall rectify the error by issuing a credit note. To enable us to the same we request you to please email us at billing-support@e2enetworks.com notifying us of the error along with the appropriate email received from provisioning@e2enetworks.com detailing the de-provisioning.

In case a de-provisioning email has NOT been received by you, we would request you to email cloud-platform@e2enetworks.com, informing them of your previously sent a de-provisioning request which was NOT processed. The effective date of de-provisioning is usually the same day you made the de-provisioning request unless the service had a commitment period in which case the effective date would be end of commitment period.

If you have NOT sent a de-provisioning request to cloud-platform@e2enetworks.com you should send it as soon as possible, so the cloud-platform team can proceed to issue a de-provisioning email for you and the E2E finance team. Finance team will be able to issue credit notes only as per the above mentioned process.

  • The billing period for services includes the day of provisioning and the day of de-provisioning and all the days in between these two dates. All manually provisioned services including Virtual/Dedicated Compute nodes are billed in advance as per monthly billing cycle (unless you specifically requested for a longer billing cycle).
  • If you request for de-provisioning any manually provisioned service before the end of its billing cycle, the remaining amount charged in advance is refunded in full minus any payment gateway transaction charges to the source through which payment was received earlier. Alternatively, if you continue to have other services that are still in the provisioned state, the remaining amount is adjusted in the next billing cycle.
  • On provisioning or de-provisioning services on your request, an email is sent to your listed contacts in our records with an estimate number (unless it is an official website listed SKU or you have pricing books shared with you) available in your Zoho invoice portal.
Software Licenses provided with the/ Compute Nodes

The software licenses billed by E2E Networks are billed each calendar month regardless of period of usage during the month. Once a software license has been used during a calendar month it is NOT eligible for a refund. Refund of software license cost paid for unused future months is however possible.

Minimum Billing/Committed Nodes

The committed nodes are launched for a specific committed period and with a fixed price and are not eligible for refund. Additionally, no refund of the minimum billing amounts charged in each billing cycle is possible.

Requesting Refund

You can email our Finance Team at billing-support@e2enetworks.com with the details of services invoiced beyond de-provisioning date. After issuing appropriate credit notes or credit line items in invoice for services billed beyond de-provisioning dates, the Finance Team issues refunds via NEFT/payment gateway/ or the balance amount becomes available for adjustment against future invoices. Note that the transaction fees charged by payment gateways are not refunded.