E2E Networks only charges you for the services ordered/used. Please email us at email@example.com if you find any discrepancies in our invoices within 7 days of receiving it via email. We will verify at our end and offer you a credit note/infra credits and refund the amount wherever required. We may not be able to entertain requests to modify billing after 7 days of sending invoices via email.
The services consumed via https://myaccount.e2enetworks.com have post-paid/pre-paid billing models. If you find any discrepancy in the automatically generated invoice, we offer usually offer a credit note/infra credits/refund for the same after verification at our end.
Manual “provisioning”/ “de-provisioning” of services is done as per following process:
PLEASE NOTE:The de-provisioning requests can not be clubbed together with other requests or conditions that can delay the de-provisioning date.
In case our finance team misses accounting for a de-provisioning email and has billed you for the de-provisioned services, we shall rectify the error by issuing a credit note. To enable us to the same we request you to please email us at firstname.lastname@example.org notifying us of the error along with the appropriate email received from email@example.com detailing the de-provisioning.
In case a de-provisioning email has NOT been received by you, we would request you to email firstname.lastname@example.org, informing them of your previously sent a de-provisioning request which was NOT processed. The effective date of de-provisioning is usually the same day you made the de-provisioning request unless the service had a commitment period in which case the effective date would be end of commitment period.
If you have NOT sent a de-provisioning request to email@example.com you should send it as soon as possible, so the cloud-platform team can proceed to issue a de-provisioning email for you and the E2E finance team. Finance team will be able to issue credit notes only as per the above mentioned process.
The software licenses billed by E2E Networks are billed each calendar month regardless of period of usage during the month. Once a software license has been used during a calendar month it is NOT eligible for a refund. Refund of software license cost paid for unused future months is however possible.
The committed nodes are launched for a specific committed period and with a fixed price and are not eligible for refund. Additionally, no refund of the minimum billing amounts charged in each billing cycle is possible.
You can email our Finance Team at firstname.lastname@example.org with the details of services invoiced beyond de-provisioning date. After issuing appropriate credit notes or credit line items in invoice for services billed beyond de-provisioning dates, the Finance Team issues refunds via NEFT/payment gateway/ or the balance amount becomes available for adjustment against future invoices. Note that the transaction fees charged by payment gateways are not refunded.