1. Home
  2. Policy FAQ

Policy FAQ

Policy

  • Do you charge for data-transfer?

No, we currently don’t charge for data-transfer to & from your machine instances.

  • Do you offer managed services for server instances for free?

No. All our cloud instances are self-managed by default.

We provide basic platform support with ‘no hands to keyboard’ approach.

Please refer to our CloudOps platform for service support.

  • What is your SLA?

E2E Networks provides a 99.5 % Uptime SLA. Please refer to our SLA details here

  • Where are your data centers located?

We have partnered with Tier-III plus data centers like Netmagic.

  • What are the various facility certifications available at your datacenter location?

Our data center has the following certifications

• INFORMATION SECURITY MANAGEMENT SYSTEM – ISO/IEC 27001:2005

• IT SERVICE MANAGEMENT SYSTEM – ISO/IEC 20000-1:2011

• QUALITY MANAGEMENT SYSTEM – ISO 9001:2008

  • What is your policy on abuse?

We have a zero-tolerance policy on abuse. Kindly refer to more details here

  • Do you allow to run gaming/mining?

We do not allow to run any sort of games like Counter Strike, Quake etc. nor we allow to run any sort of mining such as cryptocurrencies and/or anything similar.

  • Do you allow the use of your servers for downloading content available only in India?

Circumvention of geographical restrictions that violate content licensing using our servers is NOT allowed.

  • Do you support Anonymization/Public VPN access for anonymization/Tor nodes?

Any use case that involves hiding the IP address of an end user using our servers is a prohibited.

Updated on February 28, 2018

Was this article helpful?

Add A Comment