Policy FAQ

Policy

Do you charge for data-transfer ?

No we currently don’t charge for data-transfer to & from your machine instances.

Do you offer managed services for server instances for free ?

No. All our cloud instances are self-managed by default.

We provide basic platform support with ‘no hands to keyboard’ approach.

Please refer to our managed services offerings at Managed Services

What is your SLA?

E2E Networks provides a 99.5 % Uptime SLA. Please refer to our SLA details here

Where are your data centers located?

We are partnered with Tier-III plus data centers like Netmagic.

What are the various facility certifications available at your datacenter location ?

Our data center has the following certifications

  • INFORMATION SECURITY MANAGEMENT SYSTEM – ISO/IEC 27001:2005
  • IT SERVICE MANAGEMENT SYSTEM – ISO/IEC 20000-1:2011
  • QUALITY MANAGEMENT SYSTEM – ISO 9001:2008

What is your policy on abuse?

We have a zero-tolerance policy on abuse. Kindly refer to more details here

Do you allow first person shooters real-time gaming ?

No. We do not allow any first person shooting games like Counter Strike, Quake and/or anything similar.

Do you allow use of your servers for downloading content available only in India ?

Circumvention of geographical restrictions that violates content licensing using our servers is NOT allowed.

Do you support Anonymization/Public VPN access for anonymization/Tor nodes ?

Any use case that involves hiding the IP address of an end user using our servers is a prohibited.

Updated on November 4, 2016

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