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TDS Refund- How to claim TDS refunds?

TDS refund

With regards to Invoice payment, customers need to pay the full invoice amount and if TDS is applicable can claim a TDS refund for the payments made to the E2E Networks Ltd (using any payment option). For claiming the TDS refund, customers need to upload the signed TDS certificates via E2E MyAccount and enter their respective bank details along with a cancelled cheque copy on which TDS refund is sought.

Kindly note that TDS certificates are required every quarter. Certificates for quarters ending in June, September, December, and March need to be uploaded by 20th August, 20th November, 20th February, and 20th June respectively. Once the TDS certificate is uploaded, the E2E team will review and refund the TDS amount subject to TDS certificate/bank account details being approved by the E2E team.

No TDS certificates for the previous financial year will be accepted if uploaded after 30th June of the current financial year. For example, all certificates for the fiscal year 2019-20 should be uploaded no later than 30th June 2020.

Note: The TDS refund is possible only for the Indian customers.

Claim a TDS Amount

Logging into E2E Networks ‘My Account’

  • You will be routed to the ‘TDS’ page. Here you will find two tabs, “Submit TDS certificate” tab for uploading TDS certificates and “Manage Bank Account” tab for uploading the canceled cheque for submitting the bank details to which TDS refund shall be made.

Submitting the TDS Certificates (Form-16A)

Go to the “Submit TDS certificate” tab. Here, you can submit the TDS certificate (Form-16A), to claim the TDS refund. Our finance team will review your submitted TDS certificate (Form-16A) and will release the refund into your specified bank account. 

  • Click on ‘Submit a TDS certificate’  to browse and select the TDS certificate (Form-16A) file. Please ensure that the file you are trying to upload will satisfy the below conditions for successful upload and verification:
    • Must be in PDF format
    • Must be signed, doesn’t necessarily digitally signed
    • Should not have any password protection
  • Select the appropriate “Financial Year and Quarter” for your TDS certificate  (Form-16A). 
  • Then, click on “Upload & Save” and you will get a confirmation message on the screen.
  • If you get an error message, kindly try to re-submit your TDS certificate (Form-16A) or you can reach out to us at “billing-support@e2enetworks.com”.
  • Now, the successfully uploaded TDS certificates will be listed under the ‘Your submitted TDS certificate’ section. The following information will be available under this section:
Field/OptionDescription
DateDisplays the calendar date on which you have submitted the TDS certificate (Form-16A).
FileThe name of the uploaded TDS certificate (Form-16A) file.
Financial YearDisplays the Financial year specified by you while submitting the TDS certificate (Form-16A).
QuarterDisplays the quarter specified by you while submitting the TDS certificate (Form-16A).
StatusThe verification status of the submitted TDS certificate (Form-16A) will be available here.
Verification Pending–  when the submitted TDS certificate (Form-16A) under review with our finance team.
Verification Complete – when the submitted TDS certificate (Form-16A) review is complete and approved by our finance team. 
Verification Fail- when the submitted TDS certificate (Form-16A) review is complete and failed. Kindly note that You will be notified via an auto-generated email whenever a review is completed by our finance team. 
Amount RefundedThe TDS refund amount information will be available respective to TDS certificate (Form-16A) when verification status is complete and “Approved” by our finance team and TDS refund amount subject to the clearance of the TDS certificate. 
ActionOn click the delete icon, you can delete a submitted TDS certificate (Form-16A) only if the verification status is “Verification Pending”. This allows the user to upload a new TDS certificate if there is a wrong file is chosen.
The Delete icon will not be available when verification status either “Verification complete” or “Verification fail”.
On click the Download icon, you can download submitted TDS certificate (Form-16A).
Total TDS refundThe sum of the total TDS refund which you have received at present.

Any discrepancies and non-submission of TDS certificates will lead to no TDS refund. 

Manage Bank Account Details 

Go to the “Manage Bank Account” tab. Here, you can add your bank account details to get a TDS refund for your submitted TDS certificate (Form-16A) into your bank account. You will be asked to upload a scanned copy of your canceled cheque without your signature.

  • Click on “Upload a canceled cheque”  to browse and select the file. Please ensure that the file you are trying to upload will satisfy the below conditions for successful submission and verification:
    • Must be a scanned canceled cheque.
    • The file should not have any password protection.
    • The file size should be less than 1 MB.
    • Must be an Indian bank
  • After selecting the file, you need to enter bank details consistent with the uploaded canceled cheque. the value in the following fields according to the canceled cheque which you are trying to upload. 
FieldDescription
Account Holder’s NamePlease ensure that you enter the correct name associated with this bank account.
Bank Account NumberEnter the bank account number is the unique ID given to your account by the bank.
Bank NamePlease specify the Bank Name in which you hold a bank account.
Account TypePlease select the type of bank account.
IFSC codePlease specify the IFSC Code which is the Indian Financial System Code. This is might be eleven character code assigned by the Reserve Bank of India to uniquely identify every bank branch that is participating in the National Electronic Funds Transfer (NEFT) system in India.
  • Then, click on “Upload & Save” and you will get a confirmation message on the screen.
  • Now, the successfully added bank account details will be listed under the ‘Your saved bank accounts’ section. The following information will be available under this section:
Field/OptionDescription
DateThe calendar date on which you have added a bank account.
Account HolderThe name of the account holder associated with this bank account.
Account NumberThe bank account number specified by you for the saved bank account.
Account TypeThe type of bank account you have added.
Bank NameThe bank name specified by you for the saved bank account.
IFSC CodeThe IFSC code specified by you for the saved bank account.
StatusThe verification status of the added bank account will be available here.
Pending–  when the added bank account details under review with our finance team.
Approved – when the added bank account details under review is completed and approved by our finance team. 
Rejected–  when the added bank account details under review is completed and failed. 
Kindly note that you will be notified via an auto-generated email whenever a review is completed by our finance team.
Is ActiveThe added bank account will be used to credit the TDS refund only when the “Is Active” flag set to true and status is “Approved”. 
Kindly note that at a time only one saved bank account will remain active.
ActionOn click the Download icon, you can download the uploaded canceled cheque.

Any discrepancies in added bank account details will lead to no TDS refund for the submitted TDS certificates. 

Updated on January 8, 2020

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