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How does the AutoPay payment method work?

About AutoPay Method

The AutoPay method allows you to set up standing instructions on your credit/debit card to allow E2E Networks Ltd to automatically charge your card. This ensures uninterrupted service by eliminating the risk of suspension due to delayed payments. This also saves you the hassle of regular tracking and making periodic payments on the MyAccount portal.

VISA and Mastercard credit cards from all banks are supported. VISA and Mastercard debit cards from ICICI Bank, Kotak Bank, Citibank, Canara Bank are supported.

You can add multiple cards and make at least one of them as a primary card. Only in the event of transaction failure on the primary card, other cards will be used. Your card details are not saved by E2E Networks Ltd. The card details are saved by our payment gateway partner. 

For postpaid users, soon after a new invoice is generated, it is settled based on the standing instructions of AutoPay. All unpaid invoices at that time are settled in one go.

For prepaid users, you are never short of credits and you need not log in to MyAccount every time to purchase credits. 

Kindly note that If the payment transaction declined on your provided card then you need to add a new card, else the autopay service will automatically disable for your MyAccount. 

Setting up AutoPay

You can follow the below steps to set up AutoPay for your MyAccount. 

  • Login to MyAccount at https://myaccount.e2enetworks.com
  • On the left side of the MyAccount dashboard, click on the “AutoPay” sub-menu available under the Billing section.

For prepaid users

You will never be short of infra credits and you do not need to log in to MyAccount every time to purchase infra credits. If you’re using the prepaid billing method then the following screen will open, and you need to follow the below steps to set up autopay.

  • Click on Add Card
  • A payment pop-up box appears.
  • Click on PAY BY CARD
  • Enter your card details.
  • Click on Pay
  • A charge of ₹1 will be deducted by the payment gateway to verify the credit card or debit card. The ₹1 will be refunded within 14 working days to the card after the verification. 
  • Using the above steps, you are allowed to add multiple credit cards or debit cards to your MyAccount.

Note

You need to have at least one card added under “Manage Cards”. If there is no card added, automatic payment setup cannot be done.

  • In the AutoPay section, select the checkbox that says “Automatically refill infra credits using my card”
  • In the “When my infra credit reaches” field, you can enter the threshold amount. When this threshold amount reaches, your primary card will be automatically charged to top up your credit balance. 
  • In the “Automatically Refill” field, enter the number of infra credits you would like to purchase automatically when the credit balance reaches the threshold amount. 
  • Click on ‘Save’
  • Now your Auto Payment has been set up. Whenever your account is topped up automatically, you will receive email alerts from your bank. If the transaction fails on the primary card provided by you, an email notification will be sent to you.

For Postpaid users

The soon after a new invoice is generated, it will be settled based on the standing instructions set in the AutoPay section. All unpaid invoices at that time are settled in one go. If you’re using the postpaid billing method then the following screen will open, and you need to follow the below steps to set up AutoPay.

  • Click on Add Card
  • A payment pop-up box appears.
  • Click on PAY BY CARD
  • Enter your card details.
  • Click on Pay
  • A charge of ₹1 will be deducted by the payment gateway to verify the credit card or debit card. The ₹1 will be refunded within 14 working days to the card after the verification. 
  • Now your Auto Payment has been set up. If the transaction fails on the primary card provided by you, an email notification will be sent to you.
  • Using the above steps, you are allowed to add multiple credit cards or debit cards to your MyAccount.

You need to have at least one card added under “Manage Cards”. If there is no card added, automatic payment setup cannot be done.

Updated on November 26, 2019

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