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E2E’s MyAccount FAQs

Virtual Compute Nodes queries:

I have a new account on E2ECloud MyAccount how many Virtual Compute Nodes can I launch on my default credit limit ?

You can launch up to 25 Virtual Compute Nodes via the CloudOne Panel

How can I increase my limit on the number of Virtual Compute Nodes I can run ?

You can email us at cloud-platform@e2enetworks.com and someone from our team shall run you through the process of increasing the limits by converting to a post-paid account.

How can I resize a Virtual Compute Node ?

Open a support ticket with cloud-platform@e2enetworks.com by emailing us.We’ll schedule a downtime and upgrade it as per your convenience.

Would the IPv4 addresses assigned to my cloud instances change after rebooting the server ?
Public and Private IPv4 addresses assigned to your will not change after rebooting a cloud instance
CloudOne Panel:
Why are root passwords being emailed to me ?

Because you haven’t added your public ssh-key into the settings in CloudOne Panel

I lost the welcome email with my account password / I forgot my password. Can you resend it?

Yes please use the help buttons inside the MyAccount to generate a ticket for Cloud Platform team and we’ll reach out to you.

Why didn’t I receive a root password via Email ( I didn’t use ssh-keys ) ?

Yes please use the help buttons inside the MyAccount to generate a ticket for Cloud Platform team and we’ll reach out to you.

Deactivation:

How do I de-activate & archive my account ?

You can de-activate your account. Send an email to cloud-platform@e2enetworks.com via your account creation email. You’ll continue to have access to your E2ECloud Invoice Portal even after account is de-activated since you may need access to invoices/account balance statement for tax purposes.

Updated on January 13, 2017

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