Frequently Asked Questions

Sales Go To Top

What is Virtualmin?

The open source control panel virtualmin can be used for managing a server and you can take a demo at http://www.virtualmin.com/demo to understand how it works

How much time does it take to provision my server?

Once the payment has been confirmed by the accounts team at E2E, following are the timelines for provisioning:

  • VPS: 4 to 6 working hours
  • Dedicated Servers: 1 - 2 days for the standard plans. For custom plan, please talk to our sales team at sales@e2enetworks.com

What is the uptime provided by E2E Networks?

99.95%.

Do I get root access to my server?

Yes.

Can I host multiple websites with one VPS plan?

You can host multiple sites depending upon resources like allocated disk space and memory in VPS plan

Is it possible to customize cloud servers?

No. However, it is possible to customize dedicated servers.

How much traffic will my website be able to handle?

It depends on the various parameters including the CPU, RAM, applications, and so on. You can contact our support team for customized requirements.

Is the internet bandwidth metered?

No. In highly exceptional cases, if your setup demands high and dedicated bandwidth, it is provided for an additional cost.

Where is the datacenter located?

Our VPS Cloud is hosted out of Netmagic's NOIDA datacenter. Other locations, such as Delhi, Mumbai, Bangalore, Chennai are also possible, based on the size of requirement.

What are the building specifications of the datacenter?

The datacenter building has following characteristics:

  • Firm concrete building
  • Raised Floor Load Bearing Capacity: 1,000 kgs/sq.mt. minimum

What are external security measures taken at the datacenter?

Following are the security measures taken at the data center for the safety of data and servers:

  • Camera: CCTV surveillance cameras
  • Security Guards: 24x7 on-site security presence
  • Building Access: Photo ID required
  • Room Access: Access card and biometric authentication

How can I upgrade or downgrade my VPS plan?

You can only upgrade or downgrade your VPS plans within the the particular series your VPS plan lies in. There are no custom upgrade or downgrade for hard disk space, vCPUs or RAM.
The change in VPS plan can be done upon a reboot, with a maximum downtime of 20 mins in order to ensure everything is working fine.
The change in plan can be requested to our support team via a support ticket. Please mail to support@e2enetworks with following information:

  1. IP of the server
  2. Current plan
  3. Plan to be upgrade or downgraded to
  4. Downtime of 20 mins (between 10am to 10pm)

Do the servers have by default mirrored RAID setup?

Yes, mirrored RAID-10 or RAID-1 setups are present on all servers to protect against failure of 1 disk at a time.

Which control panel do you provide with your servers?

We provide open source Virtualmin control panel with our servers. You can check the demo of the control panel at http://www.virtualmin.com/demo.

How can I check the latency to your servers?

You can ping our website https://www.e2enetworks.com/ to check the latency.
You can also download testfiles from https://www.e2enetworks.com/speed-test/ to check the download speed you get at your location.

Billing and Accounts Go To Top

Will my IP address change if I upgrade to a higher plan?

No.

How does the billing take place at E2E Networks?

The billing at E2E Networks is monthly prepaid.
When you order a server or any services, the sales team will send you an estimate and the payment methods. Once you make the payment, the provisioning is done.
After that, the accounts team sends you a monthly invoice. You get 7 days from the receipt of the invoice to make the payment.

Are there any discounts available for annual payments?

No.

What are the options for payments available at E2E Networks?

We have following options available for payments:

  • Debit card / Credit card / Netbanking
  • NEFT transfer

For detailed payment options, please visit the below link:
https://www.e2enetworks.com/help/archives/920

How do I deprovision my server / allied services?

For any deprovisioning request please check our knowledge base article at https://www.e2enetworks.com/help/archives/632

Will I get any refund if I deprovision my server in the middle of my billing period?

We bill all the servers on a per day basis after the first month of usage. We bill you on a prepaid monthly basis but if you de-provision in between the billing period, we will refund you on a pro rated basis. However, no part of the first month's service fee will be refunded, in case a request to de-provision is received within the first 30 days of using the service.

How does the billing of Microsoft Licences work?

All the licences provided from Microsoft (e.g. Windows licence, MS-SQL licence etc) are billed on a calendar month basis. This mean that even if any licence is used for one day in any given month, it will be charged for the whole month.

Backups Go To Top

Is my server at E2E Networks automatically backed up ?

No. Unless you buy a backup plan from us we don’t backup anything.

Can I maintain my backups on the machine itself ?

That is a super-bad idea. If your machine gets corrupted or destroyed due to any reason then these backups are lost as well. This is worse than having no backups at all as it gives you false sense of security and when there is a catastrophe from which data is recoverable it takes far more time to recover data than from a machine which is not used as a version control system.

But you have RAID-10 or RAID-1 on all your servers which means a mirrored copy of data is always present ? Why do I still need a backup plan ?

While mirrored RAID setups are present on all the servers and it can protect against failure of 1 disk at a time but it won’t protect against the following scenarios :-

1. Corruption of data due to a security compromise on the machine
2. Accidental deletion or corruption of data by someone in your team with access to your primary data stores and database ( say via phpmyadmin )
3. A catastrophic hardware failure due to which two or more disks get damaged at the same time, this can make even a RAID-10 un-recoverable.

Incase of a data loss event or hardware failure while we’ll try our best to retrieve your data from failed hardware. Unless you have signed up for a backup plan from us, our responsibility is limited to provide you with equivalent server configuration as soon as possible and if you are maintaining your own backups then help restore them to your server.

Do the servers have by default mirrored RAID setup?

Yes, mirrored RAID-10 or RAID-1 setups are present on all servers to protect against failure of 1 disk at a time.

What backup plans can I subscribe?

You can buy a backup plan at E2E Networks from the plans above.
Alternatively, you can also choose from 3rd party dedicated backup services like Tarsnap, Barracuda, Rackspace , Zmanda Cloud Backup where you can set up offsite backup for your data.

How does the backup at E2E Networks work?

At E2E, we offer you a CDP (Continuous Data Protection) backup plans which backup your entire server minus excluded directories as per a backup schedule.

Using CDP, we take a snapshot of the entire filesystem onto the backup server in highly compressed CDP disksafe format. When the CDP agent is run for the first time, it does a complete sync of the system.

Each new backup is incremental for the changes made to your server between current backup and last backup thus speeding up the process and decreasing the load which occurs due to the backup process running on the server.

Are there any particular do’s and dont’s while running CDP Backups?

The CDP agent runs on each server you need backed up, if a scheduled backup doesn’t run for any reason the backups fail and the support team at E2E is intimated about the same.
The database backup agent which is a part of CDP agent requires full Administrative access to the database servers ( e.g. MS SQL, MySQL ). If you change the database administrative access without sharing it with E2E Networks via support ticket mentioning that this needs to be fixed on the backup process the database won’t be backed up via CDP Backup plans.
R1soft agent (cdp-agent) running on the server should not be turned off for any reason.
Incase we find that the CDP backup agent has been turned off by a customer repeatedly, then we de-provision the backup plan.

How to configure the frequency of backups?

You can ask us to configure the frequency of backup or ask for the access of backup control panel where you can manage your backups.

How to restore the backup?

You can mail at support@e2enetworks.com to ask the support team to restore any file/folder of a particular timestamped backup when you need it.

So is ‘X’ backup plan really a good end in itself ? Do you know your Mean Time To Repair (MTTR) which is acceptable as per your RTB objectives ?

Even with backup plans mentioned above being available, the MTTR may be un-acceptable for your RTB (Run The Business) objectives you have in your mind. For instance an innodb dependent MySQL database only 20GB in size might have a MTTR of 4 hours with the best of breed backup systems in place including CDP. Certain NoSQL type datastores can’t be backed up without taking data dump on the disk periodically and then relying on those data dumps or else risk getting in-consistent and corrupt datastore. The only useful way of having a low MTTR with MySQL is to have a passive instance running with multiple instances of time-delayed replication from the Master DB which can help recover incase of data corruption or accidental deletion.

How can E2E Networks help in assessing MTTR for my site?

Incase you would like us to do a thorough analysis of risks in your current data protection strategy and identify data at risk due to lack of backup plans or understand how to define RTB objectives better, then please feel free to reach us out at managed-support@e2enetworks.com ( support tokens or hourly support charges may apply if you don’t have a Managed Services plan active with us )