Frequently Asked Questions (FAQs)

Does E2E Cloud provides an option of GPU with managed Kubernetes?

This has been a part of E2E Cloud’s roadmap and E2E Cloud will start providing an option for GPU with managed Kubernetes soon.
Please keep on checking the release notes for latest updates:

https://docs.e2enetworks.com/release.html

Is E2E Cloud MEITY empaneled?

Currently E2E Cloud is not MEITY empaneled but we are in the process of getting it registered. Please keep on checking the release notes for latest updates: https://docs.e2enetworks.com/release.html

Does E2E Cloud provides data localization certificates?

E2E Cloud has full fledged APIs and a collection which is published on postman but as of now, E2E does not have ansible or terraform integration.

Does E2E Cloud support Terraform or Ansible?

E2E’s servers are colocated in Netmagic’s DC in Noida and Mumbai region. We can offer signed certificates with customer’s IPs for data localization proof.

Does E2E Cloud has a service similar to AWS’ step function?

E2E Cloud does not have a step function equivalent.

Is data in the cloud storage API automatically available over E2E Cloud’s CDN?

E2E Cloud Storage data is not automatically available over E2E CLoud’s CDN. The customer would need to set up a CDN for the bucket that they intend to use.

Does E2E’s cloud storage and CDN support http range requests?

E2E Cloud and CDN do support HTTP range requests.

Are there any limits on the number of reads and writes in CDN?

At E2E Cloud, We follow standard API limits subjected to fair usage. Typically write and read depend on the object sizes and write/read the profile. Customers can let us know their concurrency expectations so that we can help further.

In E2E Object storage, If I create a 1GB object and replace it after a day with another 1 GB object, would that be counted as 1GB or 2GB?

At E2E Object storage, we calculate the maximum usage of the bucket at any point in time. So, E2E will charge for 1 GB Object size only.

Can E2E support and ensure the HA and scale that some application needs?

For HA, the customer needs to buy any C3/M3/SDC3 series which has quick failover in case of hardware issues.

What are the max concurrent users in the Jitsi platform that e2e has tested/supported?

Regarding Jitsi, its similar to big blue button and there are benchmarks available on the Jitsi site and a scalable system documented at https://jitsi.github.io/handbook/docs/devops-guide/devops-guide-scalable
Suffice it to say, the customer needs to benchmark this and we haven't benchmarked for all configurations here.

Is K8s managed service provided by E2E? What support and HA we can assume from E2E?

We provide Kubernetes as a service but it's not managed in the traditional sense. We can support you if you are facing any issues related to the functioning of the cluster like a node not joined etc but we cannot support native Kubernetes issues. The master nodes are fault-tolerant by default.

One of the client’s services requires a disk attached to its deployment/pods inside Kubernetes environment, how it can be done at E2E Cloud?

Yes, E2E Cloud supports persistent storage based on CEPH. It's documented at https://docs.e2enetworks.com/kubernetes/kubernetes.html#persistent-volume-pvc. Once you add a persistent volume, you can use it from within k8s.

If the customer wants to expose multiple services with using Ingress Controller on public network, how it can be done in E2E Cloud Kubernetes offering?

In E2E K8S, we use the concept of LB IP Pool. You can use the expose keyword after assigning an IP on the LB IP pool. Please refer to documentation at https://docs.e2enetworks.com/kubernetes/kubernetes.html#loadbalancer

Where to store Docker Images, Do E2E have any container registry, Or the customer has to manage on other platforms like Docker Hub, AWS ECR, etc?

Customers can continue to use docker hub itself for now. Alternatively, customer can setup a caching mirror using the documentation at https://docs.docker.com/registry/recipes/mirror/#how-does-it-work

Does E2E Cloud has Cpanel with litespeed or nginx?

Cpanel has many web servers available and has apache by default which is recommended by Cpanel. He can use any of the standard documents available on Cpanel site for WordPress hosting. something like this can also help:https://docs.cpanel.net/knowledge-base/third-party/how-to-install-wordpress-with-cpanel/

Does E2E Cloud has managed C-panel?

E2E Cloud doesn't have managed Cpanel plans. These are just instances with licensed Cpanel pre-installed. Cpanel has many web servers available and has apache by default which is recommended by Cpanel.

Can a customer bring their own IP and ASN to E2E Cloud?

There is a separate process if a customer wants to bring their own IP and ASN. We don't support customer ASN on E2E IPs. If a customer wants his own ASN, he needs to route his own IPs on E2E Cloud for which there is a separate cost.

What is the Major difference between SQL Web and SQL standard?

The document at https://learn.microsoft.com/en-us/sql/sql-server/editions-and-components-of-sql-server-2017?view=sql-server-ver16 explains the different versions of SQL and what's the features and limitations of each.

Does E2E Cloud provides SQL Server Reporting Services ( SSRS ) along with SQL web edition?

Since E2E Cloud does not provide managed Redis, is there any way to set up a fully managed Redis cluster in our cloud?

Redis has an enterprise plan which can be procured by the customer. Should be similar in cost. They can also use our C3/SDC3 instances for failover instances. Alternatively, customers can also use https://redis.com/redis-enterprise/redis-insight/ for management of the Redis cluster

Which API gateway does E2E recommends?

Here at E2E Cloud, we recommend using apisix. https://apisix.apache.org.

What is the cost of setting up a VPN tunnel between E2E Cloud to AWS.

The customer needs to procure an E2E firewall which is based on FortiGate which is on a chargeable basis. Please note that customers would incur outbound bandwidth costs on AWS.Please check the pricing of Cloud Firewall here:https://www.e2enetworks.com/pricing#Cloud-Firewall

How can a customer transfer server logs from E2E Cloud to SIEM tools?

The customer has to set up his/her own SIEM tool. https://www.elastic.co/security/siem is a good choice for a lot of deployments. It's a standard Linux setup and nothing specific to E2E.

How to create a VPN tunnel between a VPC created by the customer on E2E Cloud and the customer’s premises?

Fortigate can be used to create a VPN tunnel between customer premises and a VPC on E2E Cloud created by the customer.

E2E Cloud uses which storage class in PVC and block storage?

Cloud uses a single storage class with high IOPS instead of multiple storage classes. E2E Cloud uses CEPH provisioner in its persistent volume.

Does E2E Cloud support Terraform or Ansible?

E2E Cloud has full-fledged APIs and a collection that is published on postman but as of now, E2E does not have ansible or terraform integration.

Does E2E Cloud provides data localization certificates?

E2E’s servers are co-located in Netmagic’s DC in Noida and Mumbai regions. We can offer signed certificates with customers’ IPs for data localization proof.

Is E2E Cloud MEITY empaneled?

Currently, E2E Cloud is not MEITY empaneled but we are in the process of getting it registered.  Please keep on checking the release notes for the latest updates:https://docs.e2enetworks.com/release.html

Does E2E Cloud provides an option of GPU with managed Kubernetes?

This has been a part of E2E Cloud’s roadmap and E2E Cloud will start providing an option for GPU with managed Kubernetes soon. Please keep on checking the release notes for latest
the updates:https://docs.e2enetworks.com/release.html

Can a customer run ONNX model in Cloud GPUs? What all packages are pre-installed?

E2E Cloud GPUs provide basic images with nvidia drivers, cuda toolkit and other allied packages with integration to docker Ngc.E2E Cloud GPUs includes NVIDIA GPU driver and CUDA toolkit pre-installed for rapid onboarding.

It also bundles tools to deploy NVIDIA GPU Cloud(NGC) containers in 1 click.

Any other libraries, client can install by himself. 

Software Versions pre-installed:
NVIDIA Driver: 515.65v
CUDA : 11.7v
cuDNN : 8.4v
Python : 3.8.10v
Docker : 20.10v
NVIDIA-docker: 2.11v
NGC (NVIDIA GPU Cloud) CLI: 3.5v
Ubuntu Desktop: Xrdp [port:3389]

Does E2E provide an option to download saved images from Myaccount?

No, this feature is not available as of now. If a customer wants image backup, we can dump it on their S3 bucket from backend. Client can request by sending an email to cloud-platform@e2enetworks.com

How is CICD setup?

Customer needs to do his own CI/CD setup using either GitHub actions assuming his code is on GitHub or using gitlab CI/CD.
Example: https://resources.github.com/ci-cd/
Customer has to setup a build process and automate his deployment. 

Does E2E APIs support the launch and deletion of Cloud GPUs?

A customer can refer to the below API documentation to start and stop the GPU servers:
https://docs.e2enetworks.com/developersguide/api/index.html
https://documenter.getpostman.com/view/18257960/UzR1Khv6

How can the customer check cores in their Windows servers?

A customer needs to check the process manager. It should show the correct number of cores assigned to the machine which the customer has got.

Why is my RDP session logs out automatically after every 30 minutes while using E2E’s Windows Cloud GPUs?

A customer can follow the instructions mentioned in the document below to resolve this issue.

https://docs.e2enetworks.com/gpucloud/gpu/faq_session.html?highlight=rds

Does E2E have the feature of SAN storage?

 No. We don’t have the option of SAN storage as of now. For E2E customers, there are options of block storage and EOS only. 

Can a client merge volume space and node space? 

No! There is no way to attach node and volume space.

Can the customer resize E2E Block storage?

Customer cannot resize E2E Block storage.

How many Private IPs do the customer get in a VPC?

Every customer get 512 IPs by default per VPC.

What processor do E2E Cloud use for their public cloud servers?

E2E Cloud use either Intel or AMD processors. Please note that processor series/cpu is at the discretion of E2E and its subject to change based on availability.

Is VPN connectivity possible between E2E Cloud and AWS cloud?

Yes. Client has to take Cloud Firewall and VPC in both E2E Cloud and AWS cloud for this to happen.

Is monitoring the instance resources possible?

Yes. We provide basic monitoring of resources like CPU, RAM, Disk and Network stats. We provide Zabbix monitoring tool for the same.

What is the procedure for transferring object storage on GCP to E2E EOS? 

Follow below steps:

1. Install minio client (mc) using the document at https://docs.min.io/docs/minio-client-quickstart-guide.html the mc client needs to be install on E2E to fasten up transfer speeds

2. Enable interoperability mode in the GCP object browser and create a key. please refer to https://objectivefs.com/howto/how-to-get-google-cloud-storage-s3-interoperability-keys

3. Create a bucket on E2E EOS, create and assign keys to the bucket 

4. Setup GCP ObjectStorage on the linux machine as followsmc config host add gcpbucket https://storage.googleapis.com <GCP-Access-Key> <GCP-Secret-Key> --api S3v2
   
a. create a bucket on the GCP console   
b. list the bucket as follows#mc ls gcpbucket

5. Setup E2E EOS on the same machine as follows mc config host add e2e https://objectstore.e2enetworks.net <E2E-Access-Key> <E2E-Secret-Key>   

a. create a bucket on the E2E console 
b. list the bucket using #mc ls e2e

6. Start the transfer as follows
mc cp --recursive gcpbucket/bucketongcp e2e/bucketone2e

What if a client is looking for CDN + WAF? 

The customer can take E2E CDN. For WAF, he can add Bitninja to his instances which has a WAF module. 

How can a client set up CI/CD?

Client needs to do his own CI/CD setup using either GitHub actions assuming his code is on GitHub or using gitlab CI/CD, something like this: https://resources.github.com/ci-cd/. Client has to setup a build process and automate his deployment. 

Is it possible for specific folders only to be included in the backup?

No. This is not possible currently with E2E Cloud. The solution for a client is to use custom scripts which can rsync a folder to EOS (E2E Object Storage).

Is customized backup policy available in Myaccount? 

Customized policies in terms of retention points are currently not possible in E2E CDP backup plan. Client can use EOS where they can configure lifecycle policies: 

https://docs.e2enetworks.com/storage/objectstore/lifecycle_rule.html#setting-lifecycle-rule

How to configure backup? 

Please check the following link for setting up CDP backup from E2E Cloud platform: https://docs.e2enetworks.com/storage/cdpbackup/cdpbackup.html

What processor do E2E Cloud use for their public cloud servers?

E2E Cloud use either Intel or AMD processors. Please note that processor series/cpu is at the discretion of E2E and its subject to change based on availability.

How to Setup DR between Primary and Secondary Data Centers through Saved Image?

Saved image based recovery would involve creation of an image, then transferring the image to a secondary location and then creating a machine from that image. I

If the customer is looking for an actual DR solution, he needs to fire up additional instances in a secondary location, keep the code/DB in sync and flip them via DNS when required.  Saved image based recovery would take anything from 10-12 hours considering a 1 TB C2 plan.

How to Setup DR between Primary and Secondary Data Centers through Saved Image?

Saved image based recovery would involve creation of an image, then transferring the image to a secondary location and then creating a machine from that image. I

If the customer is looking for an actual DR solution, he needs to fire up additional instances in a secondary location, keep the code/DB in sync and flip them via DNS when required.  Saved image based recovery would take anything from 10-12 hours considering a 1 TB C2 plan.

How much time will it take to set up a DR between primary and secondary data center for 1 TB data?

Saved image based recovery would take anything from 10-12 hours considering a 1 TB plan.

Can someone integrate the E2E infra with AWS sage Maker?

AWS doesn't support adding instances from external providers on sagemaker.

What is the option to flip Private IPs?

We can use reserved IP to migrate traffic from one machine to another.

An alternative is to use an E2E LB, where customers can launch an internal load balancer.

Internal Load Balancer: The Internal Load Balancer has only a private IP address and can only route requests from clients over the private subnets only to the backend node that is registered with the Load Balancer.

This can be used to have a permanent IP for your service and the backend can be changed as per requirement. 

Does E2E provide NAT Gateway? What solution does E2E provide for scenarios where client does not want his outgoing traffic to identify the public IP?

All outbound traffic from VPC will have a unique IP for that customer that can be used to whitelist with any other vendors if the customer wants.

For more security, Client can also take a Cloud Firewall with static public IP and connect it with more than one VPC within the E2E Cloud.

This static public IP of Cloud firewall can be used to whitelist with any other vendors if the customer wants.

How to setup SSL VPN on Fortinet Appliance?

Who manages EOS (E2E Object Storage)? 

The customer needs to manage EOS by themselves. 

Can I backup my DB to E2E Object storage?

Yes. Please check this sample MySQL backup script: 

https://docs.e2enetworks.com/storage/objectstore/mysql_backup.html

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