Listed on NSE emerge

Network Escalation Matrix

Network Escalation Matrix

Network Escalation Matrix
SeverityPrimary ContactFirst EscalationSecond Escalation
Urgent30 Minutes4 Hours8 Hours
Normal20 Hours36 Hours48 Hours
Network related, Internet Connectivity Related issues 
Escalation Level
Escalation LevelLevel 1Level 2Level 3Level 4
DesignationNetwork EngineerTeam LeadSenior ManagerCustomer Engagement Manager
NameOn-Duty Cloud Platform EngineerAasimAmit MehtaMasood
support@e2enetworks.commohamed.aasim@e2enetworks.comamit.mehta@e2enetworks.commasood@e2enetworks.com
Phone:011-41171818011-4224995592553892559655168391