India's Largest NSE Listed Cloud Provider

Cloud-platform Escalation Matrix

Cloud-platform Escalation Matrix

Cloud-platform Escalation Matrix
SeverityPrimary ContactFirst EscalationSecond Escalation
Urgent45 Minutes8 Hours16 Hours
Normal24 Hours48 Hours60 Hours
Cloud-platform issues like usage of MyAccount Portal and VM availability/reachability
Escalation Level
Escalation LevelLevel 1Level 2Level 3Level 4
DesignationCloud EngineerTeam LeadProduct ManagerCustomer Engagement Manager
NameOn-Duty Cloud Platform EngineerMohamed AasimMushabAbdullah Masood
cloud-platform@e2enetworks.commohamed.aasim@e2enetworks.commushab@e2enetworks.commasood@e2enetworks.com
Phone:011-41171818011-4224995599940871239655168391