Cloud Platform Engineer -3 positions
We are looking for passionate and driven individuals who are eager to kickstart their careers in cloud infrastructure and technical support. This role demands strong troubleshooting skills, a quick learning curve, excellent communication abilities, and confidence to resolve technical issues effectively—often in a single call. As a Cloud Platform Engineer, you will act as the first line of support for customers deploying and running workloads on our cloud. You’ll handle everything from basic VM provisioning and networking issues to container orchestration and storage-level troubleshooting.
Job Responsibilities
● Provide L1–L2 support for cloud infrastructure issues across compute, storage, and networking.
● Handle technical and product-related queries raised via support channels (chat, email, phone).
● Quickly troubleshoot and resolve customer issues related to virtual machines,containers, load balancers,
object/block storage, DNS, VPN, etc.
● Work closely with internal teams to escalate and follow up on unresolved issues.
● Document solutions, update knowledge base, and identify recurring issues for long-term fixes.
● Ensure timely communication and resolution, maintaining high CSAT (Customer Satisfaction) scores.
● Participate in incident response, root cause analysis, and postmortem discussions.
● Continuously upskill on new technologies, platforms, and tools that impact cloud operations.
● Drive a culture of first-time resolution through proactive learning and confidence in handling live
customer environments.
Skills & Technologies
You don’t need to be an expert in all the areas listed below, but you must
demonstrate a solid understanding of core concepts and an ability to learn fast and
apply knowledge confidently in Cloud & Virtualization
● Linux (Debian, Ubuntu, CentOS) – CLI, services, package mgmt.
● KVM / QEMU / Xen hypervisors
● VM lifecycle: provisioning, backup/restore, snapshots, cloud-init Networking
● IP Routing, NAT, DHCP, DNS (including custom zones), VPN (L2TP, IPSec), Load Balancers, Firewalls
● Troubleshooting tools: ping, traceroute, dig, curl, tcpdump Storage & Object Services
● Block and Object Storage basics
● S3-compatible APIs
● Mounting, formatting, and resizing disks Containers & Orchestration
● Docker – images, containers, volumes
● Kubernetes – pod lifecycle, services, ingress
● CI/CD exposure is a plus Monitoring & Logging
● Prometheus, Grafana, ELK Stack, Zabbix, PMM
● Basics of alerts and dashboards Scripting & Automation
● Bash and Python – scripting for automation and monitoring
● Understanding of Git workflows Other Tools & Concepts
● SSL/TLS, NTP, cron, SSH
● SaltStack or Ansible (basic config management knowledge)
● REST APIs and basic Postman usage
What We’re Looking For
● Strong analytical and logical reasoning skills
● Excellent communication skills – written and verbal
● High confidence in handling live customer calls
● Ability to learn and adapt quickly in a dynamic environment
● A customer-first mindset with an ownership attitude
● A good understanding of cloud infrastructure concepts and eagerness to explore
deeper
What You'll Learn
● Real-world cloud operations and platform management
● Deep technical understanding of virtualization, containers, and modern DevOps tools
● Incident handling, SLA management, and high-availability system support
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About E2E Networks
E2E Networks is the leading hyperscaler from India with focus on scalable Cloud GPU infrastructure, listed on the National Stock Exchange (NSE). The company is popular for providing accelerated cloud computing solutions, including cutting-edge Cloud GPUs like NVIDIA A100 GPUs and DGX Super Computing on the Cloud, making it the sole provider of advanced Cloud GPU capabilities in India.
E2E Networks Cloud computing solutions are built on the principles of affordability, assistance, accessibility, accommodative, and Atma Nirbhar Bharat (self-reliant India), which are collectively referred to as the 5As of E2E Cloud. The company has been instrumental in helping India become self-reliant in the cloud infrastructure by offering a true public cloud platform that is multi-region, smart dedicated compute, and designed to cater to the unique needs of Higher Education and Research, Enterprises businesses and next generation of AI/ML startups in the country.
Our platform has further strengthened its position as the leading accelerated computing cloud platform from India by demonstrating its capabilities in the Al/ML, NLP, Computer Vision and Generative AI on its Cloud GPU and DGX platforms. The company has well earned its reputation as a trusted and reliable partner of choice for Higher Education and Research Institutions, Enterprises and AI/ML startups in India as well as globally.
E2E Networks was amongst the first few providers out of India providing contactless computing with low latency. The company's advanced Cloud Computing solutions, including Cloud GPUs like NVIDIA H200 & H100 are aimed at helping India rise as an AI/ML superpower transforming Higher Education, Research and Enterprises across industry and academia..