Vellore, Tamil Nadu
Full-Time
0 -3 years of experience

Cloud Platform Engineer

We look for candidates who have an intent to engage with customers at all levels, beyond products & technology. Candidates should have and build skills to enable our customers through onboarding, to resolve their concerns - both short and long-term by gaining knowledge of the products and services.

Compensation

4-6 LPA

Job Responsibilities

  • Respond to technical and product questions raised by our customers through support channels Troubleshoot infrastructure and product issues 
  • Quickly learn E2E Networks Cloud and adapt to rapid changes 
  • Work both collaboratively and independently within a team setting 
  • Identify and communicate process improvement recommendations 
  • Manage incident management and escalations 
  • Help combat fraud and abuse on the platform 
  • Collaborate with other teams and departments to improve the customer's experience
  •  Strong background in cloud technology and Linux systems 
  • Passionate about technology and customer support 
  • Strong identity with our brand and team culture 
  • Strong analytical skills and pattern recognition 
  • Prior experience in similar environments in Customer Success, Solutions Architecture type roles.
  • Strong communication skills, with the ability to explain technical concepts in clear and concise terms.
  • Willing to work on Rotational shifts (24 x 7)

Skill Sets and qualifications required:

B.Tech / M.Tech - CS / IT

We expect you to have knowledge / experience in the following technologies:

  • Linux and Virtualization: Debian, KVM, and Xen
  • Database Technologies: MySQL, PostgreSQL
  • Orchestration: SaltStack, Docker, Kubernetes, Packer
  • Infrastructure Services: DHCP, DNS, SSL, NTP
  • Programming Languages: Python, Bash
  • Alerting & Metrics: Zabbix, Nagios, Prometheus, ELK, Grafana, Percona Monitoring and
    Management (PMM)
  • Version Control: Git, GitHub

About E2E Networks

E2E Networks is the 6th largest IAAS platform in India. E2E Networks High Performance cloud platform can be accessed via self service portal at https://myaccount.e2enetworks.com where you can provision/manage and monitor Linux/Windows/GPU Cloud Machines with high performance CPU, large memory(RAM) or Smart Dedicated Compute featuring dedicated CPU cores.

We began in 2009 as a contractless computing player targeting the value-conscious segment of customers, especially startups.

Before there were hyperscalers in India we were the premier choice of many of today's soonicorns/Unicorns/well established businesses for Cloud Infrastructure.

E2E Networks Cloud was used by many well-known brands like Zomato, CarDekho, Milkbasket, Clovia, 1mg, Jabong during a significant part of their journey from start-up stage to multi-million DAUs (Daily Active Users).I

n 2018, E2E Networks Ltd issued its IPOin 2018 and was subscribed by over 70 times. 

We provide Cloud Solutions via control panel or API, this includes CDN,Load Balancers,Firewalls,VPC,DBaaS,Reserved IPv4,Object Storage, DNS/rDNS, Continuous Data Protection, Our collaboration with NVIDIA allows us to play a significant role in helping our customers run their AI/ML training/inference, data science, NLP and computer vision.

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