Cloud Platform Engineer
We look for candidates who have an intent to engage with customers at all levels, beyond products & technology. Candidates should have and build skills to enable our customers through onboarding, to resolve their concerns - both short and long-term by gaining knowledge of the products and services.
Compensation
Job Responsibilities
- Respond to technical and product questions raised by our customers through support channels Troubleshoot infrastructure and product issues
- Quickly learn E2E Networks Cloud and adapt to rapid changes
- Work both collaboratively and independently within a team setting
- Identify and communicate process improvement recommendations
- Manage incident management and escalations
- Help combat fraud and abuse on the platform
- Collaborate with other teams and departments to improve the customer's experience
- Strong background in cloud technology and Linux systems
- Passionate about technology and customer support
- Strong identity with our brand and team culture
- Strong analytical skills and pattern recognition
- Prior experience in similar environments in Customer Success, Solutions Architecture type roles.
- Strong communication skills, with the ability to explain technical concepts in clear and concise terms.
- Willing to work on Rotational shifts (24 x 7)
Skill Sets and qualifications required:
B.Tech / M.Tech - CS / IT
We expect you to have knowledge / experience in the following technologies:
- Linux and Virtualization: Debian, KVM, and Xen
- Database Technologies: MySQL, PostgreSQL
- Orchestration: SaltStack, Docker, Kubernetes, Packer
- Infrastructure Services: DHCP, DNS, SSL, NTP
- Programming Languages: Python, Bash
- Alerting & Metrics: Zabbix, Nagios, Prometheus, ELK, Grafana, Percona Monitoring and
Management (PMM) - Version Control: Git, GitHub
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About E2E Networks
E2E Networks is the 6th largest IAAS platform in India. E2E Networks High Performance cloud platform can be accessed via self service portal at https://myaccount.e2enetworks.com where you can provision/manage and monitor Linux/Windows/GPU Cloud Machines with high performance CPU, large memory(RAM) or Smart Dedicated Compute featuring dedicated CPU cores.
We began in 2009 as a contractless computing player targeting the value-conscious segment of customers, especially startups.
Before there were hyperscalers in India we were the premier choice of many of today's soonicorns/Unicorns/well established businesses for Cloud Infrastructure.
E2E Networks Cloud was used by many well-known brands like Zomato, CarDekho, Milkbasket, Clovia, 1mg, Jabong during a significant part of their journey from start-up stage to multi-million DAUs (Daily Active Users).I
n 2018, E2E Networks Ltd issued its IPOin 2018 and was subscribed by over 70 times.
We provide Cloud Solutions via control panel or API, this includes CDN,Load Balancers,Firewalls,VPC,DBaaS,Reserved IPv4,Object Storage, DNS/rDNS, Continuous Data Protection, Our collaboration with NVIDIA allows us to play a significant role in helping our customers run their AI/ML training/inference, data science, NLP and computer vision.
Build on the most powerful infrastructure cloud
